Lean and ITIL, ITIL and Lean. It looks so obvious that both should be considered together – Lean with its focus on slimming processes to produce just-in-time, just-enough, and just-what-the-users-need together with ITIL and its focus on service and how to deliver it.
Apart from one introductory book on the topic, “Making IT Lean” by Williams & Duray, another book, which I haven’t read yet, “Sense and Respond” by Balow, Parry & Faulkner, and some chapters in other books, see my previous post “Lean IT – Read All About It!”, there is only sparse information available to base new activities on. Until now!
At the European Lean IT Summit 2013 a major part of the program is about exactly Lean and ITIL, dealt with in the different varieties it takes:
Nicolas Stampf enlightens on the trouble companies often have when trying to follow the good ITIL practices, Pascal Bedel takes the IT manager to gemba, and a great deal of the 24 other speaches add even more to the Lean and ITIL combination. One of them is by Daniel Breston, who speaks about Lean in the service desk.
Daniel is an experienced guy in ITIL who during the last number of years have learned, seen, and tried himself how ITIL works well with Lean. See and hear him explain what this is all about, in this short excerpt from the Hungarian Lean IT Summit 2012 at http://www.youtube.com/watch?v=Nw0ksFkC0jI. He is a great storyteller, at conferences and at his exciting new blog.
Being able to learn from such great speakers, about Lean and ITIL and how they can be combined, is certainly a good reason for attending the European Lean IT Summit 2013. But additionally the overall concept will be discussed by thought leaders like Steve Bell and Mike Orzen, and other important parts of Lean IT and their complements, like Agile and project management, by speakers from various companies and organizations, various businesses and social situations, who all have real-life experience with combining Lean and IT into a better way of working.
All this together seems to compensate for the lack of books on the topic! Something is happening now, and the summit is catching up on it and making an integrated story of it, ready to be used as inspiration for your own journey in the world of Lean IT.
For me and The No Crisis Company this is a great event, and I certainly look forward to go there and listen to all these great speaches by the thought leaders and experts in the field.